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Once a product is shipped by us, it cannot be returned. If the product you have received is damaged or defective, then your product may be eligible for return. In this case, raise a support ticket within 3 days of receiving the order.
Our delivery partners try to deliver your order three times before initiating a return to origin (RTO) to us. If the parcel is returned back to us for any reason, we cancel the order and refunds are processed appropriately.
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please open a support ticket within 3 days of receiving the parcel.
All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse. Please do not accept any parcel in case the package appears open or packaging appears damaged or tampered with. If you refuse your parcel, report this by opening a support ticket for the same at the earliest.
Our delivery partners try to deliver your order three times before initiating a return to origin (RTO) to us. If the parcel is returned back to us for any reason, we cancel the order and refunds are processed appropriately.
Once a product is shipped by us, it cannot be returned. If the product you have received is damaged or defective, then your product may be eligible for return. In this case, raise a support ticket within 3 days of receiving the order.
If you have placed an order by mistake and it has been already dispatched, cancellation or refund is not applicable. An order can only be cancelled before dispatch.
For orders cancelled before shipment, you would be refunded in full including shipping cost.
Refund will be done by the same method by which payment was made to us. We take around 5 days to issue refunds. Once your refund has been issued, you shall receive an email from us and the refund shall appear in your account within next 7 days. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't been received within 7 days of refund email, raise a support ticket and we shall help you out.